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Keyholder Service in London

Our keyholder service provides secure access to your property outside normal hours, supporting cleaning, maintenance and emergency attendance when your site is unattended.

  • Secure holding of keys and access fobs
  • Out of hours site access for services
  • Emergency call out attendance
  • Access management and logging
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What our keyholder service includes

  • Secure holding of keys and access fobs
  • Out of hours site access for services
  • Emergency call out attendance
  • Access management and logging

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020 7252 1101

Secure access when your site is unattended

A keyholder service allows work to be carried out without requiring staff on site to provide access. It also ensures a trusted response in the event of alarms, emergencies or urgent issues outside normal working hours.

We provide secure keyholding and controlled access for commercial properties, supporting cleaning schedules, maintenance visits and reactive call outs. Access is managed carefully, with clear procedures in place to protect your property at all times.

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Secure key management

Keys and access devices are stored securely with controlled handling procedures.

Out of hours access

Support for cleaning, maintenance and emergency attendance when sites are closed.

Reduced staff involvement

No need for managers or staff to attend site to provide access.

Clear access records

Site access is logged to maintain accountability and oversight.

Supporting unattended commercial properties

Offices and workplaces

Access support for cleaning and maintenance outside working hours without requiring staff presence.

Retail and hospitality venues

Secure site access for early morning, late night or emergency attendance.

Managed properties and estates

Reliable access management across single or multiple locations where on site staff are not always available.

Cresswell is ISO certified

A controlled and reliable access process

Secure keyholding setup

Keys and access information are logged and stored securely.

Agreed access procedures

Clear instructions define when and how access is provided.

Attendance and access management

Trained personnel attend site as required to provide access or respond to incidents.

Ongoing review

Access requirements are reviewed as site needs change.

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Trusted by 1,000+ Customers

Consistently excellent service

Cresswell provide a consistently excellent service and maintain a high level of cleanliness and comfort throughout the office space. There have been many occasions when Cresswell have gone above and beyond the service spec – they truly care about the service they provide to their clients
Petronas Energy Trading Ltd

High quality cleaning standards

Having worked with Cresswell for a number of years, I am continually satisfied with the excellent high quality cleaning standards provided. The company is reactive and nothing is too much trouble

BMO Real Estate Partners

A responsive cleaning company

They are a responsive company to deal with and remain highly reactive to our continuous needs and I believe the service we receive is excellent
Metrus Property Advisors Ltd

Quick, easy and clear

Cresswell are absolutely brilliant. In addition to the immaculate cleaning they provide, I love the communication, it’s so quick, easy and clear. Everything is done exactly as you request and they are adaptive to your every need. I cannot recommend them highly enough

CyrusOne

High level contract

Cresswell have carried out high level contracts throughout Central London and the M25 greenbelt for us. They provide a reliable and professional service and I would have no hesitation in recommending them

CMM Interiors Ltd

Consistently excellent service

Cresswell provide a consistently excellent service and maintain a high level of cleanliness and comfort throughout the office space. There have been many occasions when Cresswell have gone above and beyond the service spec – they truly care about the service they provide to their clients

Petronas Energy Trading Ltd

What businesses need to know about keyholding

A keyholder is responsible for secure access to the property, responding to call outs, providing access for approved services and following agreed procedures to protect the site at all times.
Access is only provided based on pre agreed instructions. Keys are logged, stored securely and released only for authorised purposes such as cleaning, maintenance or emergency response.
Yes. The service is commonly used to allow cleaning, maintenance and inspections to take place when sites are closed, removing the need for staff to attend.
If included, the keyholder responds to site call outs, attends the property and follows agreed escalation procedures depending on the situation.
Yes. The service is often used across portfolios where consistent access control is needed without relying on on site staff at each location.