• Cresswell is certified to ISO 9001:2015 and our commitment to providing quality to customers with a capable service continues.
• As members of the Guild of Master Craftsmen, our staff is skilled and competent to complete any required task to a first class finish.
• Working with an independent external auditor ensures that our quality management system is reliable, relevant to the operation and satisfies all our customers’ criteria.
• Continued improvement is a requirement of ISO 9001:2015 and a documented site inspection system is completed by Contracts Managers and Supervisors and analysed by Senior Management.
• Quality objectives are established which fit into the operation of our business as a whole and our documented quality policy indicates how these objectives are satisfied and communicated.
• Under the 2015 version of the standard, the Quality and Environmental Policies have been amalgamated in to a Business Plan.

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• Health & Safety is top priority for both our own staff and clients and our full public liability and employer’s liability insurance of £10 million ensures full protection at all times. A copy is sent to every client before commencement of any work.
• Fully accredited to the SafeContractor scheme gives our customers the knowledge and support that they are dealing with a professional organisation
• In place for staff is a full induction and training programme in Health & Safety awareness which includes first aid and fire safety training both in the office and on site. Each employee receives a copy of the Health & Safety law booklet issued by the Health & Safety Executive.
• Fire officers and first aid specialists are appointed and all details are posted on site. A copy of our written company Health & Safety Policy is given to all staff to instantly refer to.
• All tasks carry a method statement and risk assessment relating to the specific job. All sites are provided with safety data sheets and company COSHH sheets relating to all materials used with a full assessment and colour coding is strictly adhered to.

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• Cresswell is certified ISO 14001:2015 which gives our assurance to legislative compliance and by recording information on the operation of our EMS, demonstrates continual improvement.
• Regular and vigorous independent assessments ensure our Environmental Management System continues to meet the requirements of the standard.
• As a sustainable business we pledge to reduce our environmental impact and encourage employees, customers, suppliers and business associates to be the same.
• We have an established environmental strategy which supports our commitment to reduce, reuse and recycle. Duty of Care documentation is held at head office with a copy forwarded to each client concerned for their records.
• Where possible we source Ecover environmentally sensitive cleaning agents to use at all sites and washrooms and work in partnership with First Mile Ltd to provide all waste removal and recycling services to clients.
• Under the 2015 version of the standard, the Quality and Environmental Policies have been amalgamated in to a Business Plan.

• Cresswell is committed to supporting the local community and encourages staff to become involved in fund raising projects and charity events.
• Being involved in local schools projects, staff organise fundays, themed evenings and raffles to raise valuable funds.
• The local community is important to us. Successful and sustainable employment can only be achieved by working jointly with partner organisations such as the local JobCentre and securing their support in the local market. Cresswell has worked with local papers to advertise for staff and used the local JobCentre, not only for the recruiting process but also at its premises to conduct local interviews.

• Cresswell is committed to safeguarding the privacy and confidentiality of our clients, potential clients and website visitors.
• We understand the importance of this, and that individuals are rightly concerned that their data will not be used for any purpose unintended by them.

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